By placing an order on the Prandest website, you agree to the following terms and conditions. These policies ensure transparency and clarity about our refund and return procedures.

Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing it. Orders can only be canceled and fully refunded if they have not yet been shipped. Once an order has been shipped and a tracking number provided, cancellations are no longer possible.

30-Day Refund Policy

You have 30 days from the date of delivery to request a refund. Due to logistical considerations, refunds or replacements are exclusively available for damaged, defective, or incorrectly shipped items.

Refund requests made beyond the 30-day period will not be honored unless the items received were incorrect.

Please note, we do not provide refunds due to subjective reasons or personal preferences.

Damaged, Defective, or Incorrect Items

Upon receiving your order, please carefully inspect all items. If you receive a damaged, defective, or incorrect product, contact us immediately at team@prandest.com with clear photos and details of the issue. We will review your case promptly and take appropriate action to correct the issue.

Product Reshipping

We offer reshipment only for products that are confirmed as damaged, defective, incorrect, or the wrong size. To request a reshipment, please contact us directly at team@prandest.com.

Restocking Fees

We do not charge any restocking fees for refunds or reshipments.

Policy Disclaimer

These policies are explicitly set forth by Prandest and serve as guidelines for any refund or return-related claims. Please thoroughly read and understand these terms before placing your order.

If you have any questions or require further clarification, please reach out to us via email at team@prandest.com.